Saks OFF 5TH

It's an ok store. I been here a couple times cause my fiancé likes to shop here. I honestly would rather shop at a Marshalls/Ross/TJ Maxx other this store.

Prices varies among the brands that they get. They do have a nice clearance aisle in the far back of the store but honestly I found better stuff at the stores I named above then here.

No maternity clothes so if your pregnant, just shop at the infant section they have.

The check out process is atrociously slow. I'm not lying either. They rarely open up a 2nd or 3rd register and when you get up there, if you want to sign up for the rewards, instead of just typing in your number and email and letting you finish the registration at home, they give you a tablet which holds up the line. Sometimes the cashier is also doing two things at once so it holds up the line.

Overall like I said, not my first choice to come here.

We bought a pair of pretty lavender shoes for our 6 yr old granddaughter and didn't check them well enough. The shoes had scrapes on the toes. The shoes were on sale and upon returning found the shoe sale was final. The saleswoman falsely accused us of trying to return used shoes. The brand was "Sam Edelman." We are done shopping at Sam's Off 5th in Sugar Land, Tx

DO NOT ORDER ONLINE from Sak 5th Off, if your order did not arrive, they are not responsible for it! Bad customer service! I called multiple time about 2 months now, never get my money back.

Go shop at Macy or Nordstrom if you did not received your product, you will get your money back

This location is a mess. The store is dirty and the stuff looks OLD . Water was pouring out of the ceiling everywhere. Customer service is nonexistent. Not what you expect from a Saks 5th!

Barbie doesn't like actual shafts, she prefers Saks.

That's actually not true.

It's supposed to be cheaper than Sak's itself, with similarly great footwear and clothing, but honestly it's pretty expensive.

A lot of people love this store but the prices are a little prohibitive. Barbie loves browsing in here but we rarely buy anything due to the pricing.

This Sugar Land location is actually better than a lot of the other ones we have been to though.

Marshalls but for designer brands. Everything is a mess. They're is makeup on the clothes, scuff on the shoes, rude employees. Like be nice? This is your job? Don't be rude because our shopping in an inconvenience to your cell phone use time.

It's a discount clothing store--albeit for already too expensive designer clothing- but you can find some great buys if you look hard enough. Associates do seem a little indifferent but working for the public can do that to you. One thing you need to be aware of is that they close the dressing rooms 30 minutes before store closing time without making any announcement.

Returned some items I bought earlier in the week. Came in on a Friday night, the place was empty.
The return process was quick and easy. The store looked clean and well organized. I'd come back!

ROUGH customer service experience. Was there on a Wednesday afternoon completely dead with associates standing around throughout the store.

I asked one woman if I could use the dressing room and she said yes - and the continued to fold clothes without opening a room for me. After 5 minutes of me standing right there waiting for someone to let me in, I had to ask her a second time if she would unlock the door for me. She looked around thinking someone else would again help me. Just open the door for god's sake.

Then, I needed help in jewelry. There were three people not doing a thing by the register and I asked if someone could help me. The associate says "one minute" and never comes back. Now he's back at the register and he says "ohhh yes jewelry" and points to the one person working in the department who was helping a customer for a super long time. He was clearly nowhere near about to finish but yet they couldn't just open the cabinets when they had absolutely nothing to do.

I ended up dropping all of my items that I had planned to buy on top of the cabinets and leaving without purchasing a thing. Just terrible terrible service all around.

Off 5th closed their Stafford (Fountains) location a while back and in its place, this new location opened in Sugar Land. I had only been to the one in the Fountains twice before, but I definitely like this new location better. The inside reminds me of a duty free store in the airport. It's all white with sections for perfume and accessories as well as clothing. As I looked around, there weren't enough 'helpful' people in there. I saw some people working, but they seemed to be avoiding people rather than helping them.

We looked at the men's shirts but what we found is merchandise that would never ben found in Saks First Avenue. The clothing was low quality and at a price that didn't make sense. My husband did end up getting two shirts but I am scared to see how long they last.

I looked at the purses which I have been doing all over the city recently. I noticed the Michael Kors purses were a different line than you find at other department stores and at the Michael Kors store in the Galleria. I think that everything here is made at a lower quality specifically for this lower end store. Skip it.

Overall, I'd rather go to Saks and pay double for really nice quality stuff than come here and pay far too much for low quality items.